General Terms and Conditions of Sale of the Sunêlia Baie de St Pol campsite

Contact details of the Service Provider

Sunêlia Baie de Saint Pol campsite
140 Rue de la Grève du Man, 29250, Saint-Pol-de-Léon, France
Telephone: 02 98 69 06 26

Scope of application

These General Terms and Conditions of Sale apply, without restrictions or reservation, to any camping accommodation or pitch rental on the Sunêlia Baie de Saint Pol campsite, to non-professional customers, on its website: www.camping-saintpoldeleon.com, by telephone at: 02 98 69 06 26, by mail: Camping Sunêlia Baie de Saint Pol, 140 Rue de la Grève du Man, 29250, Saint-Pol-de-Léon, via our dontact form or when the service provider markets its services. These do not apply to campsite rentals intended for mobile homes that require a long-term rental contract.

The main characteristics of the services are presented on the site: www.camping-saintpoldeleon.com or in written form - paper or electronic - if the reservation is not made online.

The Customer is required to read them before finalizing his reservation. The choice and purchase of a service are the sole responsibility of the customer.

The Customer declares to have read these General Terms and Conditions of Sale and to have accepted them before making the online reservation, as well as the general conditions of use of the site www.camping-saintpoldeleon.com or, if the reservation was not made on the internet, by any other appropriate means.

Reservations

The Customer selects on the site, or provides information especially document made available by the service provider, the services he wishes to reserve, according to the following terms and conditions:

The Customer is responsible for checking the accuracy of the reservation and immediately reporting any errors to the service provider. The Reservation will only be considered confirmed after the service provider has sent the Customer a confirmation of acceptance of the reservation by email or by post.

Any reservation made on the site: www.camping-saintpoldeleon.com constitutes a contract concluded remotely between the Customer and the Service Provider.

All reservations are nominative and cannot, under any circumstances, be transferred.

Booking conditions

Booking a stay implies acceptance of our terms and conditions of sale as well as the campsite's internal regulations. The booking request is nominative. It must be made by an adult who must be present for the entire duration of the stay. Minors must be accompanied by their parents or legal guardians. The names, first names and ages of the participants must be communicated no later than the day of arrival. Any changes to the booking must be notified in writing.

The booking becomes effective only after receipt of payment of the deposit and administration fees and after receipt; or after acceptance of the general terms and conditions of sale when booking online and of course validation of the booking by our services (confirmation email).

Reservations only bind us if we have accepted them, which we are free to do or refuse, depending on availability.

We offer family-oriented stays, in the traditional sense, the accommodation is specially designed for this purpose. We reserve the right to refuse any reservation that would be contrary to this principle, or that would seek to circumvent it. This is why the reservation of a camping pitch or rental is made on a strictly personal basis. You may not under any circumstances sublet or transfer your reservation without our prior consent. Only one family (same name, same address) will be authorized per pitch. If several families follow one another on the same pitch, it is advisable to make a reservation for each family.

The camper is responsible for monitoring his personal belongings (bicycles, etc.). The campsite declines all responsibility in the event of an incident falling under the civil liability of the camper. All customers must comply with the provisions of the internal regulations. Each tenant in title is responsible for the disturbances and nuisances caused by the people who stay with him or visit him.

Arrivals and departures

In low season, arrival and departure days are free.

In high season: arrivals and departures are possible on Saturdays for a minimum of 7 nights in rental accommodation and individual bathrooms.

On camping pitches, arrival and departure days are free.

For camping pitches: arrivals are possible from 2 p.m. and departures must take place before 12 p.m.

For rental accommodation: arrivals are from 5 p.m. and departures before 10 a.m.

  • Delays:

In the event of a late arrival or early departure, compared to the dates mentioned on your booking voucher, the entire stay will remain due.

You will not be able to claim any refund for the part of the stay not completed.

In case of no-show on the pitch and in the absence of a message and/or proof, the rental becomes available the next day, at 12 noon after the arrival date specified in the rental contract; full payment of the services remains required.

  • Camping pitch:

The basic package includes:

  • The pitch for the tent, caravan or camper van with electricity.
  • 2 People
  • The pitch for 1 vehicle (to be parked on the pitch)
  • Access to the toilets and wastewater drainage
  • Access to entertainment, services and leisure facilities.
  • A maximum of 6 people are allowed on the pitch.

On the day of your departure, the pitches must be vacated by 12 noon at the latest. Exceeding the hours will result in the billing of an additional night. Your pitch must be returned clean and without rubbish.

  • Accommodations:

The basic package includes:

  • The rental accommodations are fully equipped with kitchen utensils, dishes, furniture, blankets, pillows.
  • 2 to 6 people (including babies and children), depending on the capacity of the rented accommodation.

We reserve the right to refuse access to the campsite to groups or families arriving with a number of participants greater than the capacity of the rented accommodation.

Access to entertainment, services and leisure equipment.

Sheets are not provided, you can rent them at reception, upon reservation.

You can also rent a baby bed and a high chair at an additional cost.

  • Smokers:

All rentals are strictly non-smoking.

  • Deposit:

A deposit of €200 will be required upon arrival, so it is imperative to check the inventory and report any anomalies within 24 hours.

After this deadline, no claims will be taken into consideration.

The accommodation will be returned in a perfectly clean condition, and the inventory can be checked, any broken or damaged object will be at your expense as well as the restoration of the premises if this proves necessary.

The deposit will be destroyed by us at the end of your stay, after deduction of the compensation retained, on supporting invoices, for any damage noted by the inventory of fixtures at the end of the stay. The retention of the deposit does not exclude additional compensation in the event that the costs are higher than the amount of the deposit.

In the event that the accommodation has not been cleaned before your departure, a cleaning package of a minimum value of €89 to €99 including tax (depending on the accommodation) will be requested.
For any late departure, you may be charged an additional day at the price of the night in force.

Group booking

Any booking of more than 4 accommodations by the same natural person or by different natural persons but knowing each other and traveling together for the same reasons on the same dates of stay is considered a group.
For any group booking request, you must contact us by telephone, by email in order to study the booking request before accepting or refusing it.

Rates and payment conditions

  • Prices:

The Services offered by the Service Provider are provided at the rates in force on the website www.baie-de-saint-pol.com or on any information medium provided by the Service Provider when the reservation is made by the Customer. Prices are in Euros, with and without value added tax.

Prices take into account any discounts that may be granted by the Service Provider on the website www.baie-de-saint-pol.com or on any information or communication medium.

These prices are final and not revisable during their period of validity, as provided on the website www.baie-de-saint-pol.com, in the email or in the written proposal sent to the Customer. Beyond this period of validity, the offer expires and the Service Provider is no longer bound by the prices.

They do not include processing and management fees, which are invoiced separately, under the conditions provided on the website www.baie-de-saint-pol.com or in the information (mail, email, etc.) previously communicated to the Customer and calculated before the Reservation is made.

The Customer must pay the total price, including these fees.

An invoice is drawn up by the Seller and given to the Customer no later than the balance payment due date.

  • Tourist tax / Eco-participation:

The tourist tax, collected on behalf of the municipality/council, is not included in the prices. Its amount is determined per person and per day and varies depending on the destination.

  • Payment conditions:

For reservations made more than 30 days before the start of the stay, a deposit of 30% of the price of the amount of the services reserved must be paid upon reservation (within 10 days). The balance must be paid no later than 30 days before the start date of the stay at the campsite.

For reservations made less than 30 days before the start date of the stay, full payment must be made at the time of booking.

In the event of non-payment of the deposit upon reservation (within 10 days) or the balance no later than 30 days before the start date of the stay by the customer, we reserve the right to cancel the reservation and re-offer the accommodation for rental.

The accepted payment methods are credit card, cash, checks (payable to Camping Sunêlia Baie de Saint Pol), transfers and holiday vouchers (ANCV).

  • Promotions and discounts:

A discount that may apply cannot be combined with other promotional offers. It will only be applicable for a consecutive stay on the same pitch or in the same rental and only for people present for the entire duration of the stay.

Current discounts and promotions cannot be combined with those generated by ACSI / ANWB / ADAC cards.

 

CANCELLATION AND STAY MODIFICATION

1. Reservation made directly with the campsite without Cancellation Guarantee
(On-site, by phone, or via the campsite website)

 

In the absence of a Cancellation Guarantee, any cancellation is subject to the following conditions:

- Up to 60 days (D-60) before the start date of the stay: cancellation allows the refund of the deposit paid, minus administrative fees (if charged at the time of booking according to the applicable rates).

- Between D-60 and D-15 before the start date of the stay: cancellation results in the total loss of the deposit paid. The balance of the stay is not due.

- Less than 15 days (D-15) before the start date of the stay: the total amount of the stay remains due. No refund will be granted, regardless of the reason for cancellation.

 

All cancellations must be notified in writing to the campsite (registered letter with acknowledgment of receipt or email). The date of receipt of the request is binding.

 

Depending on the situation and the reason for the cancellation, the campsite may, purely on a commercial basis and without obligation, propose an alternative solution, subject to availability, such as:

- Rescheduling the stay within the same calendar year,

- Issuing a voucher valid for a future stay the following year.

In this case, supporting documents may be requested from the client. No alternative solution is guaranteed, and this does not constitute a right for the client.

 

2. Reservation made directly with the campsite with Cancellation Guarantee
(On-site, by phone, or via the campsite website)

 

The Cancellation Guarantee is a paid service corresponding to 5% of the total amount of the stay. It must be subscribed at the time of booking and cannot be added later under any circumstances.

 

With the Cancellation Guarantee, the client may cancel their stay at any time, including after the start of the stay, according to the following terms:

- Up to D-60 before the start date of the stay: refund by bank transfer based on the following calculation => Total stay amount + supplements + tourist taxes paid – administrative fees – Cancellation Guarantee amount.
No supporting documents are required.

- From D-60 until the end of the stay:
Refund is granted only in case of one of the following events, upon presentation of supporting documents:

    • Serious illness, bodily injury, or death of the client, their spouse (legal or de facto), ascendants or descendants, guardian, siblings, brothers-in-law and sisters-in-law, sons-in-law and daughters-in-law, parents-in-law.

    • Medical complications related to pregnancy.

    • Serious damage affecting more than 50% of the main residence or professional premises (theft, fire, water damage, natural events), with insurer’s certificate.

    • Economic dismissal of the client or their spouse, when the procedure occurs after the booking.

    • Refusal or modification of leave by the employer, upon presentation of an official certificate.

All compensation requests must be sent by registered letter with acknowledgment of receipt, accompanied by supporting documents, as soon as the event occurs and no later than 3 working days.

 

If the cancellation occurs after the start of the stay, the refund is calculated pro-rata for unused nights, based on the same calculation.

 

3. Reservation made via a commercial partner or tour operator

For any booking made through a partner (Sunêlia, Campings.com, Maeva.com, Vacances Select, Pitchup, etc.), the general terms and conditions of sale of the relevant provider apply exclusively. The campsite cannot, under any circumstances, replace the provider.

 

4. Stay Modification

 

Any request to modify a stay must be made in writing (email or registered letter with acknowledgment of receipt).

Modifications are possible up to D-60 before the start date of the stay, subject to availability.
The modified stay must comply with the applicable rates and constraints for the new chosen dates (minimum stay, high or peak season periods, etc.).

The price of the new stay is recalculated based on the rates in effect on the date of the modification request:

- If the new stay is more expensive, the difference remains the responsibility of the client.

- If the new stay is cheaper, the campsite will refund the difference.

 

Pre-book 2026 Offer

Book before 15 October and enjoy all the benefits of the Pre-book 2026 Offer:

  • Best price guaranteed! If you find a cheaper price on our website for the same accommodation and the same dates, we will refund the difference.
  • Total flexibility: cancel or change your stay free of charge up to 60 days before arrival.
  • Only a £50 deposit is required to secure your 2026 stay. Pay the remaining 30% deposit before 31/12/25.
  • FREE Sunêlia privilege card

How does the Sunêlia card work?
When you first join, you will be offered a digital Sunêlia loyalty card valid for 2 years.
Being part of the club allows you to earn points at a rate of 1 point for every £10 spent. 
When your card expires, you can keep your points by renewing your membership in the programme.
This card is worth £35 and is valid for two years. 
As soon as you sign up, you will benefit from no booking fees.
From 300 points, you will receive a 5% discount on a stay in low season.
From 400 points, you will receive a 5% discount on a stay in high season.
From 800 points, you can enjoy a free week in low season.
+ Benefits vary depending on the destination:

At our Sunêlia Baie de Saint Pol campsite, here are the benefits you enjoy with this card:

  • Up to 15% additional discount on your stay.
  • Complimentary upgrade subject to availability.
  • A welcome gift for you.

No right of withdrawal

In accordance with Article L.221-28 of the Consumer Code, we inform you that the sale of accommodation services provided on a specific date, or at a specific frequency, is not subject to the provisions relating to the 14-day withdrawal period.

Barbecue

Only charcoal or gas barbecues are permitted on the campsite.

Visitors

Visitors are permitted under the responsibility of their hosts after having reported their identity to reception upon arrival, regardless of the time spent on the campsite. Parking is permitted ONLY in the reception car park at the entrance to the campsite. Any person not declared at reception will be immediately evicted as well as their host, without notice or refund of the stay.
Visitors have access to the campsite's facilities except the aquatic areas and lagoon.

Animals

We accept animals for an additional fee, provided that basic hygiene rules are respected. Animals must be kept on a leash and do not have access to swimming pools, sports fields and various playgrounds. They must be vaccinated (with up-to-date vaccination record) and must not be left alone in the rental or on the pitch.

Category 1 and 2 dogs are prohibited on the campsite.

Children's play area - multi-sports

Children remain under the supervision of their parents at the various play and sports facilities on the campsite.

Aquatic area regulations

Refer to the internal regulations of the swimming pool.

Bracelets

Wearing an identification bracelet is mandatory during your entire stay on the entire campsite and the campsite's facilities. Without a bracelet, access to our various services will be refused.

Traffic - Noise

Speed ​​is limited to 10 km/h. Pedestrians and cyclists have priority throughout the campsite. Parking is prohibited in the driveways and access roads: it must be done on the plot rented by the camper, and not on neighboring plots even if they are free. The barriers are closed from 10.30 p.m. to 7 a.m., during which time all motorized vehicle traffic is prohibited. In the event of late arrival, parking must be done in the car park at the entrance to the campsite. Any use of sound equipment must not disturb the neighborhood. Noise must not disturb the peace and quiet of campers. It is strictly forbidden to honk your horn.

Termination

In the event of failure to execute a single clause of this contract, the latter may be terminated automatically by the manager.

Insurance / Civil liability

It is the responsibility of campers and caravaners to take out insurance for their caravan, tent, equipment to cover the risks of theft, fire, water damage, civil liability, and third-party claims. The management declines all responsibility in the event of theft, loss and damage due to bad weather or accidents that occur inside the campsite, in the car parks, pitches or common areas. No responsibility can be held against the campsite in the practice of sports or other activities, in the event of injury, illness or death suffered by customers.

The campsite's internal regulations

All campers are required to comply with the provisions of the internal regulations. Any person staying at the campsite must be mentioned at the time of booking. The management reserves the right to evict without notice or reimbursement any person who fails to comply with the internal regulations, or who has not declared all the occupants or given false information concerning the occupants of the pitch or chalet rental.

Image rights

You authorize Camping Sunêlia Baie de Saint Pol, as well as any person we wish to substitute, to photograph, record or film you during your stay and to use said images, sounds, videos and recordings on any medium (in particular on the website and social networks), as well as on all presentation and promotion media of the campsite. This authorization applies to you as well as to the people staying with you. Its sole purpose is to ensure the promotion and animation of the establishment and may not in any way harm your reputation. This authorization is granted free of charge for all countries and for a period of 5 years.

Mediation of consumer disputes

In accordance with the provisions of Article L 1612-1 of the Consumer Code, any customer of the campsite has the right to use a consumer mediator free of charge with a view to the amicable resolution of a dispute between them and the operator of the campsite. The contact details of the consumer mediator that the customer can contact are as follows:

  • NAME: CM2C
  • Internet contact by filling out the form provided for this purpose: https://cm2c.net/contact.php
  • Post-contact: CM2C 14 rue Saint Jean - 75017 Paris
  • Telephone: 01 89 47 00 14